Griffin Mobility Customer Service Job Description   

This is a full-time position, 40-hours per week, 8am – 5pm, Monday thru Friday.  After 90-day trial period, Griffin Mobility offers BCBS insurance (medical & basic dental), of which 50% of employee’s premium is company-paid.  After 90 day trial period, employee is eligible for holiday pay.  Griffin Mobility is closed 8 days yearly for observed holidays.  After 1 year employment, employee will also be eligible for 7 additional days (56 hours) paid time off that can be used as vacation, sick time, or other personal leave. 

 

 

BASIC DUTIES

  • Answer phones and route calls to proper staff -- daily
  • Schedule appointments -- daily
  • Greet incoming customers – daily
  • Create work orders for jobs to be performed – daily
  • Determine walk-in customer needs & route to proper staff for assistance – daily
    • Over time, will be expected to learn basic information to answer questions regarding equipment, installations, and company policies / procedures
  • Sign-in customers who have scheduled jobs – daily
  • Complete paperwork / receive customer signatures at end of jobs -- daily
  • Check supply of product literature & refill if needed
  • Document filing
  • Prep Customer Break Station – daily
  • Check public restroom for cleanliness & supplies (take any action needed) – daily
  • Vacuum showroom / offices -- weekly (or more if needed)

 

 

PHYSICAL REQUIREMENTS

  • Able to communicate clearly both oral & written                          Constantly
  • Able to stand for long periods of time                                            Rarely
  • Able to sit for long periods of time                                                  Constantly
  • Able to Operate the following computer programs:                     Constantly
    • Quickbooks
    • Microsoft Office Products
  • Able to lift 50 lbs                                                                                 Rarely
  • Able to drive company & customer’s vehicle(s)                            Occasionally
  • Able to travel for job training (sometimes multiple days)           Occasionally

 

 

CHARACTERISTICS NEEDED FOR THIS POSITION

  • Prior sales experience is not a requirement, but would be a PLUS
  • Patience & Attentiveness to needs of Customers
    • Much of what we do is “Listen” to what our customers are saying, and try not to assume we know what they want or need before hearing their story
  • Ability to clearly communicate with customers and staff
    • Communication that is clear, concise, and accurate is a daily necessity, whether speaking with customers, or relaying information to other staff
  • Willingness to learn details of the work performed at Griffin Mobility
    • Inherent requirements of this job include the ability to learn and understand many of the technical aspects of how jobs are performed in order to better answer questions & help customers
  • Strong work ethic and time management skills  
  • A pleasant demeanor
  • Ability to read & understand verbal & written directions
  • Valid Driver's license with clean driving record
    • Required by our insurance in order to drive company or customer vehicles
  • Valid auto insurance (to prove employee is insurable)
  • Substance free
    • Griffin Mobility has a no tolerance policy for alcohol or illegal drug use on the work site, and cannot hire individuals who regularly­ use prescription drugs that may impair judgment or ability to operate vehicles or machinery 

 

 

Resumes may be sent to employment@griffinmobility.com

or

Click here to fill out our online application form.

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